---
title: "Service Interruption"
description: "Resolved · affects Vehicle, Station, Route, Route (legacy), Tile, Isoline, Emissions, Emissions (legacy) · Aug 26, 2026"
base_url: "https://status.chargetrip.com"
canonical: "https://status.chargetrip.com/events/report/3474"
homepage_url: "https://www.chargetrip.com"
contact_url: "https://www.chargetrip.com/contact/support"
---

# Service Interruption

[Status](/.md) › [Events](/events.md) › Service Interruption

Aug 26, 2026 · 1 month ago · affects: Vehicle, Station, Route, Route (legacy), Tile, Isoline, Emissions, Emissions (legacy) · 1 minute

## Updates

### + Resolved — Aug 26, 3:02 PM

affects: Vehicle (operational), Station (operational), Route (operational), Route (legacy) (operational), Tile (operational), Isoline (operational), Emissions (operational), Emissions (legacy) (operational)

This incident has been resolved.

We experienced a service interruption that caused authentication failures for some customer projects. This issue was caused by an unexpected system override that temporarily reset custom project settings back to default values. We have mitigated the issue to prevent future setting resets, and we apologise for any inconvenience caused.

### x Investigating — Aug 26, 3:01 PM

affects: Vehicle (operational), Station (operational), Route (operational), Route (legacy) (operational), Tile (operational), Isoline (operational), Emissions (operational), Emissions (legacy) (operational)

We are currently investigating this issue.

---

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